Global Communities

Senior Regional Manager, Americas

ID
2022-2188
Posted Date
8/31/2022
City
Silver Spring
State
MD

Overview

Global Communities works at the intersection of humanitarian assistance, sustainable development and financial inclusion to save lives, advance equity and secure strong futures. We support communities at the forefront of their own development in more than 35 countries, partnering with local leaders, governments, civil society and the private sector to achieve a shared vision of a more just, prosperous and equitable global community. 

 

Global Communities is seeking a Senior Regional Manager, Americas to join the Sustainable Development Program Operations team.  This position is eligible for hybrid or fully remote and may work at any Global Communities office including Silver Spring, San Diego, Guatemala or Honduras.

 

The Senior Regional Manager, Americas plays a key role in ensuring operational effectiveness and program quality across projects and countries in the region. Under the leadership and direction of the Senior Director, the Senior Regional Manager works closely with Country Directors and Country Finance Directors to ensure effective country operations, effective management of resources, and mitigation of risks in line with Global Communities policies and procedures, and compliance with local regulatory and legal frameworks.
The Senior Regional Manager oversees and ensures the consistent implementation of systems, policies, and procedures to ensure operational excellence, effective program and financial management, and high-quality coordinated support from Headquarters (HQ) to project teams and field leadership in the region. S/he oversees and continuously improves the implementation of all cross-functional Project Support Teams in the region, in line with program management standards and best practices. S/he supervises, guides and supports regional Program Officers to ensure optimal, timely and consistent implementation of Program Support Teams that deliver value through improved coordination, communication, planning, performance and quality of programs. S/he plays a critical role in ensuring effective coordination between HQ and field, and across HQ functions. The Senior Regional Manager supports the Senior Director to analyze programmatic, financial and operational trends in the region, proactively manage risks and issues, and facilitate timely decision making to enable field teams to achieve intended project scope, budget, schedule, and quality objectives.


The Senior Regional Manager’s scope is regional, S/he directly supervises and develops the capacity of the Senior Program Officers, Program Officers, and Program Associates for the region.

 

 

NOTE:

As an organization working to advance public health, Global Communities has an obligation to model best practices and to do all we can to protect each other, our partners and the communities where we work.  To ensure the continuity and effectiveness of our business operations, Global Communities is adopting a policy to safeguard the health of our visitors, employees, families, and the larger global community from COVID-19.  Effective January 3, 2022, all U.S.-based Global Communities employees are required to provide proof of having received full dosage of COVID-19 vaccine that is FDA approved, approved for emergency use authorization, or have an approved medical or religious exemption on file with Global Communities, as a condition of employment.

Responsibilities

1. Country Operations Support & Oversight

  • Support and advise Country Directors to ensure effective and compliant country operations, effective management of resources, and mitigation of risks.
  • Advise the Senior Director on effective managerial and support structures, gaps and issues at country and project level, including those related to safety, security and safeguarding.
  • Implement an operational risk management system across countries in the region; facilitate country risk management planning and review processes; work collaboratively with country leadership and all other HQ functions to identify, monitor, and mitigate financial, legal, staffing, procurement, and other operational risks in the region. Identify and/or escalate emergent risks, issues, and red flags to efficiently facilitate resolution and/or decision making.

2. Financial Management

  • Review and ensure the timeliness and accuracy of internal annual budgeting and monthly forecasting exercises across projects and countries in the region.
  • Support effective financial management of the regional portfolio; ensure regular financial reviews of countries and projects in the region; monitor budgets, spending and burn rates across countries and the region; identify and resolve or escalate issues and financial management challenges for resolution.

3. Program Management

  • Ensure the implementation of systems, policies and procedures to support effective project management, implementation and support across the project life cycle; develop, update, and improve operational policies, procedures and tools to improve consistency, efficiency and promote best practices in program management and support; coordinate with the other Senior Regional Managers to ensure standardization or practices across regional teams.
  • Oversee and manage the effectiveness and continuous development of all cross-functional Project Support Teams in the region; support and guide Officers to ensure optimal, timely & consistent coordination and high quality, integrated project support across their designated portfolios.
  • Oversee and manage the implementation of effective systems to monitor program and budget execution, performance, quality, and results; including collaborative quarterly Program Quality Reviews incorporating a Program Quality Dashboard across all high-value projects.

4. Business Development

  • Identify and communicate emerging trends in international development in the region and business intelligence on opportunities, as appropriate.
  • Participate in new business development activities, such as strategy development, capture planning, opportunity assessments and proposal development, as needed and in coordination with the Strategic Growth and Partnership Team and individual opportunity development / proposal teams.
  • As needed, participate in and contribute to other resource mobilization efforts in the region, including the formulation of regional and country resource mobilization strategies, annual capture plans, and the development of individual opportunities and proposals.

5. Personnel & Team Management

  • Supervise and effectively manage the performance of Senior Program Officers, Program Officers and Program Associates for the region. Provide regular support, guidance, feedback, coaching, mentoring and support their professional development.
  • Guide staff to prioritize, coordinate, and distribute work based on available resources and changing demands across projects and countries.
  • Promote a culture of excellence, inclusion, learning, support, diversity, and innovation; and demonstrate Global Communities’ culture and values of dignity, integrity, humility, connection and creativity across country offices and at HQ.

POSITION SPECIAL RESPONSIBILITIES:

  • Travel internationally and domestically up to 25 percent of time.
  • Supervise Senior Program Officers, Program Officers and/or Program Associates for the region.
  • Promote a culture of excellence, inclusion, learning, support, diversity and innovation.

Knowledge, Skills and Abilities

  • Strong and growing knowledge of the international development field, including public and private sector actors, and donor trends at both global and regional levels.
  • High level of proficiency in USAID rules and regulations and their application.
  • Demonstrated experience managing, mentoring, and developing capacity of professional staff in a fast-paced, deadline-driven environment.
  • Strong financial management and award/contract management skills.
  • Demonstrated ability to collaborate effectively with a diverse, multi-cultural team across geographies, and involving matrix relationships with other functions and departments. Highly developed interpersonal and communication skills.
  • Demonstrated ability to communicate (written and verbal) clearly and effectively with diverse audiences, and ability to negotiate with, advocate with and secure buy-in from diverse stakeholders and decision makers. Excellent dispute resolution, facilitation and team building skills.
  • Strong systems-thinker and ability to systematize and continuously improve processes.
  • Excellent project management skills. Recognized project management certification (e.g. PMP, PMD Pro) a plus.
  • Demonstrated ability to support complex field-based operations, including a strong working knowledge across management, finance, administration, procurement, logistics, HR, legal, and security functions.
  • Demonstrated ability to develop financial, programmatic, and contractual trend analyses. Excellent analytical skills.
  • Demonstrated ability to mobilize collaborative action and make sound decisions in situations of rapid change, ambiguity, incomplete information, and limited resources. Excellent judgement, critical thinking and problem-solving skills.
  • Demonstrated ability to utilize technology solutions to support effective program management and operations.
  • Excellent organizational skills. Ability to work independently in a fast-paced environment and meet conflicting deadlines with minimum supervision.
  • Fluency in English (written and verbal) and business proficiency in Spanish required.
  • Advanced computer skills in a Windows based environment including the Microsoft Suite and a high level of comfort working with technology solutions.

 

Qualifications

  • Undergraduate degree and a minimum of six years of related work experience or a minimum of ten years of related work experience.
  • At least 4 years of experience at a senior or manager level in a program implementation, program management, grants management or operations role.
  • At least 2 years of experience from an international assignment, with a preference in the region.
  • Supervisory or mentoring experience required.
  • A passion for the mission and values of Global Communities.
  • Must have U.S. work authorization.

 

Global Communities is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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